cq99 Privacy Policy — Your Information Is Safe With Us
This policy clearly describes how your personal information is collected, stored, and protected on the cq99 platform.
cq99 ("we", "our") is a trusted online gaming platform in Bangladesh. We take the privacy of our users ("you", "your") very seriously. This privacy policy describes what personal information we collect when you use the cq99.cam website, how we use it, and how we keep it secure. Please read this policy carefully.
Important: By using the cq99 website, you agree to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy applies only to individuals aged 21 or above.
1. Information Collection — What We Collect
We collect various types of information when you register and use services on cq99. This information helps us provide you with uninterrupted and secure service.
1.1 Information You Provide Directly
- Full name, date of birth, and national identity card details (for age verification)
- Email address and mobile number (for account communication)
- Username and password (stored in encrypted form)
- Payment method details — bKash, Nagad, or Rocket account numbers (for deposits and withdrawals)
- Residential address and current location information (where applicable)
- Records of communications sent via live chat or email
1.2 Automatically Collected Information
- IP address and device ID (for security verification)
- Browser type, operating system, and screen resolution
- Login and logout times and dates on the platform
- Gaming activity — play history, bet amounts, and win/loss records
- Financial transaction history — details of deposits and withdrawals
- Browsing data collected through cookies and similar tracking technologies
2. Purpose of Using Information
We use collected information only for specific and legitimate purposes. cq99 never uses your information for inappropriate or unrelated purposes.
Account Management
Your information is used for registration, verification, login, and account recovery. Age and identity verification are part of this process.
Processing Financial Transactions
Your information is used to complete deposit and withdrawal processes via bKash, Nagad, and Rocket, and to prevent financial fraud.
Customer Support
Information is recorded to assist you through 24/7 live chat and email, and to resolve complaints.
Security and Fraud Prevention
Information is analyzed to detect and prevent unauthorized access, fraud, money laundering, and other illegal activities.
Service Improvement
Anonymized analytical data is used to improve the gaming experience, develop new features, and resolve technical issues.
Bonuses and Promotional Offers
Your information is used to send relevant bonus offers and promotional messages based on your preferences and gaming history. You can stop such communications at any time.
3. Cookies and Tracking Technologies
The cq99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
3.1 Types of Cookies
- Essential Cookies: These cookies are essential for maintaining login sessions, security tokens, and core platform functionality — they cannot be disabled.
- Functional Cookies: These cookies are used for your language preferences, display settings, and personalized experience.
- Analytical Cookies: These help analyze site usage patterns and improve services. They collect anonymized data.
- Security Cookies: These cookies work to detect unauthorized access and fraud.
You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.
4. Information Sharing with Third Parties
cq99 does not sell, rent, or exchange your personal information to third parties. However, limited information may be shared in certain circumstances.
4.1 Legitimate Cases for Information Sharing
- Payment Processors: The necessary information is shared with bKash, Nagad, and Rocket to complete transactions. These organizations operate under their own privacy policies.
- Technology Partners: Trusted technology providers for platform operations, security, and analytics receive only the minimum information necessary to perform their tasks.
- Legal Obligations: Information may be provided in compliance with court orders, lawful requests from law enforcement agencies, or directives from regulatory authorities.
- Fraud Prevention: Information may be shared with relevant authorities to assist in investigations of financial crime and money laundering.
- Business Transfers: In the event of a company merger or acquisition, information may be transferred after notifying users in advance.
Clear Commitment: cq99 never sells your personal information to advertisers or unrelated third parties. Our technology partners operate under strict confidentiality agreements.
5. Security Measures for Your Information
cq99 applies industry-standard technical and organizational measures to protect your personal and financial information. Our security framework operates on multiple layers.
SSL/TLS Encryption
All data exchanged between your browser and our servers is secured through 256-bit SSL encryption.
Data Encryption
Passwords and sensitive information stored in the database are encrypted using strong hashing algorithms.
24/7 Monitoring
Our security team and automated systems monitor the platform around the clock to detect suspicious activity.
Access Control
Access to your information is strictly controlled — only designated staff can view information within the scope of their responsibilities.
Regular Backups
Regular backups and a disaster recovery plan are maintained to protect your data, ensuring it is never lost under any circumstances.
Security Audits
Regular internal and external security reviews identify and address potential vulnerabilities.
6. Data Retention Period
cq99 retains your information for as long as necessary and securely deletes or anonymizes it once it is no longer needed.
- Account Information: For the entire period the account is active, and after closure for the period required by legal obligations.
- Transaction Records: Retained for the period required to meet legal obligations related to financial regulations and tax laws.
- Communication Records: Live chat and email conversations are retained for a limited period for quality control and dispute resolution.
- Analytical Data: Anonymized analytical data may be retained for a longer period for the purpose of service improvement.
- After Account Closure: If your account is closed at your request, information beyond what is required by legal obligations will be deleted within a reasonable time.
7. Your Privacy Rights
As a cq99 user, you have certain important rights over your own information. We respect these rights and help you exercise them.
Right to Access Information
You can contact us at any time to find out what information we hold about you. We generally respond to such requests within 30 days.
Right to Correct Information
If any information we hold about you appears to be incorrect or incomplete, you can request a correction. This can be done through account settings or via our support team.
Right to Delete Information
In certain circumstances, you can request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.
Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, you can opt out at any time. This can be done through your account settings or via live chat.
To exercise any of the above rights, contact our support team at: [email protected] — or through the platform's 24/7 live chat. We will process your request as quickly as possible.
8. Minor Protection Policy
cq99 is a platform exclusively for individuals aged 21 and above. We are highly aware of and committed to protecting minors.
- cq99 does not intentionally collect any information from individuals under the age of 21. Age verification is mandatory at the time of registration.
- If we find that a minor has registered on our platform, that account will be closed immediately and all related information will be deleted.
- If parents suspect that their child has used our platform, please contact us at [email protected].
- It is recommended to use parental control software to prevent minors from accessing gambling sites.
9. Privacy Policy Changes
cq99 may update this privacy policy from time to time due to business changes, technological developments, or legal requirements.
- For significant changes, we will notify you at your registered email address or when you log in to the platform.
- If you continue to use the platform after changes have been made, you will be considered to have agreed to the updated policy.
- The date of each update will be noted at the top of the page as "Last Updated".
- We recommend that you visit this page regularly and stay informed about changes to the policy.
10. Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please get in touch with us.
Our Support Team
Live Chat
24 hours, 7 days — instant support in Bengali
Response Time
Instant via live chat; typically within a business day via email
Safe and Trusted Gaming — Get Started at cq99
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