cq99 Terms and Conditions

Registration Requirements

The following conditions must be met to open an account at cq99:

• The applicant must be 21 years of age or older.
• Each person may open only one account. Creating or operating multiple accounts is strictly prohibited.
• All information provided at registration — name, date of birth, contact details — must be truthful and accurate.
• The account is strictly for personal use only. Operating an account on behalf of or for the benefit of a third party is prohibited.
• cq99 may request identity documents or other supporting documents at any time for verification purposes.

Account Security

You are solely responsible for maintaining the confidentiality of your account. Never share your password with anyone else. If you suspect unauthorized access to your account, notify the cq99 support team immediately. The account holder is personally responsible for all activity conducted through the account.

Account Closure or Suspension

cq99 reserves the right to suspend or permanently close any account in the following circumstances:

• In the event of a breach of these terms and conditions.
• If evidence of fraudulent activity or system abuse is found.
• If registration was completed using false or incomplete information.
• If an account was created by someone who is underage.
• If multiple accounts belonging to the same person are found.

Deposit Terms

The following rules apply when depositing funds at cq99:

• The minimum deposit amount is ৳100 (the same for all methods).
• Accepted payment methods: bKash, Nagad, and Rocket.
• The information provided during a deposit must be accurate and belong to your own account. Third-party payment accounts may not be used.
• Once a deposit is confirmed, it is generally credited to your account within a few minutes.
• cq99 reserves the right to conduct a verification process for any suspicious transactions.

Withdrawal Terms

The following rules apply when withdrawing deposited funds:

• The minimum withdrawal amount is ৳800.
• Withdrawals can only be made through the same payment method used for the deposit.
• Standard processing time is 30 minutes to 3 hours.
• Withdrawals may be held if the verification process has not been completed.
• The bonus portion is not withdrawable until the wagering requirements related to that bonus have been met.
• cq99 reserves the right to suspend or cancel a withdrawal if fraud or unusual activity is suspected.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. A minimum deposit of ৳100 is required to receive this bonus. To withdraw the bonus funds, you must wager 25 times the total amount (deposit + bonus) (wagering requirement 25x).

General Bonus Rules

• Each bonus offer has a specific validity period. Any unused bonus will be cancelled once it expires.
• A promotion cannot be claimed more than once unless the terms state otherwise.
• Bonus balance will only be converted to cash balance after the wagering requirements are met.
• Attempting to claim bonuses using multiple accounts will be treated as fraud and will result in immediate account closure.
• cq99 reserves the right to change, suspend, or cancel any bonus offer.

General Game Rules

• All games must be played for entertainment purposes only.
• Using any software, bots, or automated programs while playing games is strictly prohibited.
• If any error or bug is found in the game system, it must be reported to the support team. Exploiting errors is prohibited.
• If a game disconnects or a technical issue occurs for any reason, please contact cq99 support.
• Game results are determined by a neutral algorithm and cq99 ensures fair play.

VIP Program

The cq99 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. A weekly cashback benefit is available at each tier:

• Bronze: weekly cashback up to 0.2%.
• Silver: weekly cashback up to 0.5%.
• Gold: weekly cashback up to 0.7%.
• Platinum: weekly cashback up to 1.0%.
• Diamond: weekly cashback up to 1.2%.

Progress through VIP tiers depends on your cumulative activity on the platform. cq99 reserves the right to change the terms of the VIP program at any time.

List of Prohibited Activities

• Using the platform while underage (below 21 years old).
• Creating or operating multiple accounts.
• Registering with a false identity or using someone else's identity.
• Exploiting errors in the game system or attempting to hack it.
• Attempting to influence game outcomes through collusion or syndicate play.
• Conducting money laundering or any other illegal financial activity.
• Playing games using automated software, bots, or scripts.
• Harassing or threatening any staff member of the platform.
• Engaging in fraudulent or harmful behavior against other users.

Protection of Personal Information

Protecting your personal information is cq99's top priority. The platform uses SSL encryption technology to keep all your transactions and personal data secure. We do not sell your information to any third party.

For detailed information on data collection and use, please read our Privacy Policy.

Cookies and Tracking

cq99 uses cookies to improve the quality of website services and to make the user experience smoother. By continuing to use the site, you consent to the use of cookies. You can manage cookies through your browser settings, but disabling certain cookies may limit the functionality of the platform.

Play Responsibly

cq99 believes that gaming is an enjoyable form of entertainment, but it should be enjoyed in moderation. Online gaming carries financial risk and may have the potential for addiction.

• Only wager an amount of money that, if lost, will not affect your normal daily life.
• Never treat gaming as a source of income.
• If you feel anxious about gaming, take a break.
• Set gaming limits with the help of a family member or friend.

To learn more about responsible gaming, please read our Responsible Gaming page.

Self-Exclusion

If you feel that gaming is getting out of your control, please contact us via 24/7 live chat. We can arrange to temporarily or permanently suspend your account. The mental and financial wellbeing of our users is always cq99's top priority.

Intellectual Property

All content on the cq99 website — logos, designs, text, graphics, software, and other materials — is protected by cq99's intellectual property rights. Copying, distributing, or using this content without prior permission is prohibited.

Limitation of Liability

cq99 is not liable for the following:

• Losses caused by technical issues, server downtime, or internet connectivity problems.
• Delayed transactions caused by errors in third-party payment systems.
• Losses resulting from a user's account information being disclosed to others.
• Personal financial losses resulting from gaming.

Complaints and Dispute Resolution

For any complaint or dispute, please first contact us via our 24/7 live chat or email. cq99 takes every complaint seriously and works to resolve it as quickly as possible. Instant support in Bengali is available via live chat.

Interpretation of Terms

If any clause of these terms and conditions is unclear or disputed, cq99's interpretation will be considered final. If any clause is found to be legally unenforceable, the remaining clauses will remain in full effect. These terms constitute the complete agreement between the user and cq99 and supersede any prior oral or written agreements.