🛡️ Safe Gaming Commitment

cq99 Responsible Gaming — Your Safety Is Our Priority

cq99 believes that gaming should always be for entertainment. We are committed to giving you the opportunity to play safely and responsibly — through deposit limits, self-exclusion, and time-out tools.

Our Position

Why We Believe in Responsible Gaming

As a trusted online gaming platform in Bangladesh, cq99 places the highest importance on the wellbeing and financial safety of our players. We understand that gaming is a form of entertainment — but when it becomes a habit, it can affect other areas of life.

Our responsible gaming policy ensures that every player can enjoy themselves within their own limits. We believe that through transparency, support, and the right tools, gaming can always be a positive experience.

  • Account registration is only permitted for those aged 21 or older
  • Players have the ability to set their own budget
  • Option to take a voluntary break or permanently close the account at any time
  • 24/7 support team available in Bengali to help resolve issues
  • Secure environment ensured by SSL encryption and fair play standards

21+ Age Policy

Only individuals aged 21 or older may register and play at cq99. Access by minors is strictly prohibited.

Deposit Limits

Set your own financial limits. Avoid overspending by setting a daily, weekly, or monthly deposit cap.

Time-Out Feature

Temporarily deactivate your account when needed — from 24 hours up to 6 weeks. Taking a break is a sign of strength.

Self-Exclusion

If you want to take a long-term or permanent break from gaming, activate self-exclusion. Our support team is always here for you.

Stay Alert

Recognize the Signs of Problematic Gaming

Pay close attention to the following to understand whether gaming is becoming a problem. If several of these apply to you, please contact our support team.

Repeatedly playing in hopes of recovering lost money and taking risks beyond your budget.

Neglecting responsibilities toward family, friends, or work because of gaming.

Wanting to stop gaming but being unable to control yourself or repeatedly failing to do so.

Hiding your gaming habits from family or loved ones or providing false information.

Taking on debt, borrowing money, or diverting funds from necessary expenses for gaming.

Feeling restless, anxious, or irritable when you are unable to play.

Protect Yourself

cq99's Responsible Gaming Tools

We give every player the opportunity to manage their gaming experience on their own terms. The tools below are available in your account settings or can be requested via 24/7 live chat.

Deposit Limit Setting

Set a maximum deposit amount on a daily, weekly, and monthly basis. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 24-hour delay so you can reconsider your decision.

Bet Limit Setting

Decide in advance the maximum amount you will wager per session. If this limit is exceeded, the system will automatically warn you and stop further betting.

Session Time Limit

Set how much time you will spend gaming each day. Once the set time has passed, a notification will appear and, if needed, the session will end automatically.

Time-Out (Temporary Break)

Temporarily deactivate your account for anywhere from 24 hours to 6 weeks. No deposits or gameplay will be possible during this time. Once the time-out ends, your account will reactivate automatically.

Self-Exclusion

If you feel gaming is having a negative impact on your life, choose self-exclusion — from 6 months to permanent. If you attempt to open a new account while the exclusion is active, it will be blocked.

Reality Check

A reminder will be displayed at regular intervals to let you know how long you have been playing and how much you have spent. This helps you make informed decisions.

21+

For Those Aged 21 and Above Only

Age Verification

21+ Age Policy and Minor Protection

To register and play at cq99, you must be 21 years of age or older. We follow an age verification process at the time of registration. A valid national identity card or other age-verifiable document may be required to confirm your identity.

Our request to parents and guardians — ensure that minors cannot access your account. Always keep your login details private and log out after using shared devices.

  • Age verification is mandatory when creating an account
  • The right to verify identity at any time in cases of doubt is reserved
  • Fraudulent registration on behalf of a minor will result in account cancellation and balance forfeiture
  • The use of parental control software is recommended

Get Help

If You Have a Problem, Get Support Now

If you feel that gaming is creating problems in your life, do not delay — seek help. Asking for support is an act of courage, and we are always here for you.

cq99 Live Chat Support

Contact our 24/7 Bengali live chat service. Our trained support team will help you activate deposit limits, time-out, or self-exclusion. If you have any questions or concerns, let us know right away.

Contact by Email

Email us at [email protected] for confidential support. We process any request related to account limits, self-exclusion, or other responsible gaming tools as quickly as possible.

Professional Support

Gaming addiction is a serious health issue. If you feel that you or someone you know needs professional psychological support, please contact a local healthcare provider or mental health specialist. Remember — seeking help is not a sign of weakness, it is a sign of courage.

Your Wellbeing Comes First

Frequently Asked Questions

Questions and Answers about Responsible Gaming

To open an account and play games at cq99, you must be 21 years of age or older. This is our strict policy and is not relaxed under any circumstances. Age is verified at the time of registration, and additional proof of identity may be requested in cases of doubt.

You can set a daily, weekly, or monthly deposit limit from the "Responsible Gaming" section in your account settings. Lowering a limit takes effect immediately. However, increasing a limit is subject to a 24-hour delay so you can reconsider your decision. If you need help, let us know via our 24/7 live chat.

The duration of self-exclusion depends on the period you have chosen. Your account cannot be reactivated until the set period (minimum 6 months) has ended. For permanent self-exclusion, the account remains closed forever. No deposits, withdrawals, or gameplay are possible during this period.

A time-out is a short-term break — from 24 hours up to a maximum of 6 weeks. During this time the account is inactive and reactivates automatically once the period ends. Self-exclusion, on the other hand, is a long-term measure — from 6 months to permanent — and can only be reversed with the help of the support team and after a designated cooling-off period.

First, contact cq99's 24/7 live chat or email us at [email protected]. Our support team will help you activate deposit limits, time-out, or self-exclusion. We also recommend speaking with a professional mental health specialist — this is not a sign of weakness, it is a sign of courage and awareness.

The minimum deposit amount at cq99 is ৳100 (for each method). The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 30 minutes to 3 hours. bKash, Nagad, and Rocket are supported as payment methods. To ensure responsible gaming, play within your own budget.

Enjoy Responsibly

Our games are made for entertainment. Play knowing your limits, with awareness and enjoyment.

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